Terms and conditions
Items that are in stock will be dispatched within 3-5 working days of payment being received.
I will take your payment via Paypal in my online shop, as it is fast, safe and secure.
Once I have received payment you will receive an email informing you of an estimated delivery date.
Please email me if they do not reach you in time, or in the unlikely event that goods become damaged during postage so I can help to investigate this for you.
I ship anywhere in the UK via Royal Mail, tracked. I also ship to the EU and US.
The price for postage can be seen as you proceed to the checkout. Please select your country of destination as pricing is calculated on the size, weight and destination of your order.
Orders outside the UK are sent via Airmail, which can take up to can take 3-8 days within the EU, up to 10 working days for rest of Europe and up to 20 working days for destinations outside depending on the present COVID situation.
If you can't see your country in the list or require a faster service, then please get in touch and I will happily get a quote for you.
Custom fees, duty and import charges/ taxes may apply to overseas destinations. Karen Atherley Ceramics is not responsible for any of these additional charges that may be incurred by my goods being shipped to your country.
I want you to love my products, but if for any reason you are unhappy then please tell contact me straight away and I will work with you to resolve the issue.
Refunds and returns will be made at the discretion of Karen Atherley Ceramics.
If a refund is required then you must return the goods in their original condition within seven working days of delivery and I will refund you within 30 days providing the goods are returned in a saleable condition.
I am unable to reimburse the postage on items that are being returned unless they are faulty.
ACCURACY OF CONTENT
I take care to ensure the contents of this website are correct and accurately depict my products in terms of finish and colour.
However as many of my products are hand built ceramic pieces or one off paintings there may be variations from product to product.
INTELLECTUAL PROPERTY RIGHTS
Karen Atherley Ceramics owns all copyright and related intellectual property rights in and relating to this website unless expressed otherwise.
No contents of this website (including but not limited to text, images, audio, graphics, photographs, underlying source code and software) can be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without my prior written consent. Any unauthorised use of the material of Karen Atherley Ceramics may infringe copyright laws, trade mark laws, the laws of privacy and publicity, and communications regulations and statutes.
PRICES AND AVAILABILITY
Prices and availability of item(s) and postage are subject to change without prior notice.